Refund policy

Return & Refund Policy

Last Updated: Aug 06, 2026.

At BaooCo.in, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, refunds, and exchanges.

1. Return Eligibility

You may request a return if all of the following conditions are met:

  • The return request is made within 15 Days of receiving the product.
  • The item is unused, unworn, and in its original condition.
  • All original packaging, tags, accessories, manuals, and free gifts are included.
  • The product has not been damaged due to misuse, improper handling, or normal wear and tear.
  • A valid order number or proof of purchase is provided.

We reserve the right to inspect returned items before approving a refund or exchange.

2. Return Timeframe

Customers must initiate a return request within 15 Days from the date the order is delivered.

Return requests received after this period may not be accepted unless required under applicable law.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support at Namendra.kumar7189@gmail.com.
  2. Include:
    • Order Number
    • Product Name
    • Reason for Return
    • Photos or videos (if the product is damaged, defective, or incorrect)
  3. Our support team will review your request and provide return instructions.

Please do not return products without receiving return authorization from us.

4. Refund Process

Once we receive your returned item:

  1. We will inspect the product.
  2. If approved, your refund will be processed.
  3. Refunds will be issued to the original payment method used during purchase unless otherwise agreed.

You will receive an email notification once your refund has been approved and processed.

5. Refund Processing Time

Approved refunds are typically processed within 24 hours after the returned item passes inspection.

Please note that banks, payment gateways, or card issuers may require additional time to reflect the refund in your account.

6. Exchange Policy

We offer exchanges for eligible items in the following situations:

  • Product received is damaged
  • Product received is defective
  • Wrong item delivered
  • Wrong size or variant delivered (where applicable)
  • The exchange/replacement product will be delivered within 7 to 8 days

Exchanges are subject to product availability. If the requested replacement is unavailable, we may issue a refund or offer an alternative solution.

7. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered:

  • Notify us within 15 Days of delivery.
  • Send clear photos or a short video showing the issue.
  • Include your order number and a description of the problem.

Once verified, we will arrange one of the following at no additional cost:

  • Replacement product
  • Exchange
  • Full refund, where applicable

8. Non-Returnable Items

For hygiene, safety, or legal reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Personal care and hygiene products after opening
  • Health supplements and consumable products after opening
  • Gift cards
  • Digital products or downloadable content
  • Customized or personalized products
  • Clearance, final sale, or non-returnable items clearly marked at the time of purchase

9. Return Shipping Costs

  • If the return is due to a damaged, defective, incorrect, or incomplete order, [BaooCo.in] will bear the return shipping cost.
  • If the return is due to a change of mind or another customer-related reason (where accepted), the customer may be responsible for the return shipping charges unless otherwise stated.

Please use the shipping instructions provided by our support team to ensure proper tracking of your return.

10. Cancellation Policy

Orders may be cancelled before they are shipped.

If your order has already been dispatched, it cannot be cancelled. However, you may request a return after delivery if the product qualifies under this policy.

Refunds for cancelled orders will be processed according to the original payment method.

11. Refund Exceptions

Refunds may be declined if:

  • The returned item is damaged due to customer misuse.
  • The product is returned without original packaging or essential accessories.
  • The return request is made after the applicable return period.
  • The product falls under the non-returnable category.
  • The returned item does not match the original order.

12. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: Namendra Jagdish Kumar
Email: Namendra.Kumar7189@gmail.com
Phone: 9028229510
Business Address: Fatima Nagar, Pune Maharashtra 411013.

Our customer support team will be happy to assist you.

Our Promise

At BaooCo.in we are committed to providing quality products and a hassle-free shopping experience. We strive to resolve every return and refund request fairly, transparently, and as quickly as possible while complying with applicable consumer protection laws in India.